Confidentiality and Refund of Incomplete Exchanges
Dear clients!
The security of transactions may be compromised due to circumstances beyond our service's control. To prevent this from happening, we recommend familiarizing yourself with the following rules for cryptocurrency conversion:
Be extremely careful when filling out the "Wallet Address" field. Making a mistake may result in sending your funds in the wrong direction without the possibility of retrieval.
If there is a malfunction during the exchange process or you have entered incorrect data, it is mandatory to contact the on-duty operator within 5 minutes of completing the exchange and submit a request for a refund. Failure to submit the request in a timely manner will result in all funds from the exchange being automatically transferred to the arbitration account. Refunds from the arbitration account are only possible through the process of conducting a repeat exchange. For more detailed information, please consult with the on-duty operator.